HP Care Pack - Next Day Onsite Response, 3 year - U8037E

Product Description

We recommend that you register your Care Pack immediately

Product Features

Type - Extended service agreement

Service Included - Parts and labour

Full Contract Period - 3 years

Location - On Site

Service Availability - 9 hours a day, 5 days a week

Response Time - Next business day

Next business day hardware support

Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment. This flexible Care Pack packaged service covers desktops, workstations, servers, storage systems, notebooks and laptops, handhelds, network equipment, and printing and imaging devices

Choose Next Business Day Hardware Support when you need to:

Extend your hardware warranty coverage for key systems and devices

Obtain easy-to-buy, easy-to-use onsite services

Improve hardware performance and uptime

Increase the return on your HP and multivendor hardware investments

Enjoy consistent service coverage across geographically dispersed sites

Service highlights

Remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.

Next business day onsite response - For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next working day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.

Coverage window options

- Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays

- Extended business hours, standard business days: Service is available 8:00 am - 9:00 pm, Monday through Friday, excluding holidays

- 24x7: Service is available round-the-clock, including all holidays

Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third parties

HP Care Pack - Next Day Onsite Response, 3 year - U8037E

Technical Specifications