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To track the delivery progress
or see proof of delivery for an order that has been despatched from our
warehouse you must first log in to your account.
From the Your Account menu click
on the View Your Orders link. This will take you
to your Order Status page. By default the page will display all orders
placed on your account in the past 10 days. To search for an order, use
the search box at the top of the screen.
Once the required order has been found, click Track Your Parcel. This will
then display despatch information for your order. For
each shipment that has been made for this order, a link will appear. Click on these links to find out their current Parceline
delivery status. For a complete delivery history, click the consignment
number from this page and a step-by-step summary of your parcel’s
journey will be shown. If the parcel has been delivered, the signature
and name of the person who signed for the it can be viewed as proof of
delivery.
If shipment has been made by a method other than Parceline (such as
direct delivery, customer collection etc), tracking details may not
be available. In this event a message detailing the despatch type will
be displayed, and more details can be obtained by emailing customerservices@pcwb.com
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