Returns Policy

Our products come from the best manufacturers and should perform to a high standard. However, if you ever have to return a purchase to PC World Business, we want to help you quickly and effectively.

Our returns policy covers all returns, except for GCAT sales where separate conditions apply. The GCAT conditions can be found at www.gcat.gov.uk

HOW TO RETURN GOODS

If you do need to return a purchase to us, you must obtain a Returned Merchandise Authorisation Number (RMA) from our Customer Service Department.

Call our Customer Service Department on Low call (in Ireland) 1890 252 433 or Ph. 353-1-8833751 (9am-5.30pm Monday to Friday) or email customerservices@pcwb.com. Alternatively complete our online returns form.

Please note that PCWB RMA’s are valid for 28 days only before they are cancelled from our system. We will arrange for our carrier to collect the goods. We cannot accept unauthorised returns.

We do not accept returns of special purchase items, consumables, opened software unless it is faulty or software licences.

If you return goods please ensure that you have backed up your data. We will not be responsible for any data this is lost.

REASONS FOR RETURN

Defective product –
On arrival - Should a product be dead on arrival or develop a fault please contact us within 14 days of delivery. This may result in a repair, replacement or other assistance in accordance with the manufacturer’s warranty.

Within warranty period – Should a product develop a fault more than 14 days after delivery, we will assist you in getting the problem resolved under the manufacturers warranty. This may result in a repair, replacement or other assistance from the manufacturer.

Damaged goods – If you receive an item that is damaged you should contact us immediately. The delivery consignment note should be signed for as damaged and the packing retained as it may be required to process a claim.
This does not cover faults caused by customer neglect, misuse or incorrect installation.

Incorrect or missing goods –Please notify us within 5 days of delivery if you have received an item you didn’t order or any parts are missing. The delivery consignment note should be signed for as being only a partial delivery.

Change of Mind – Should you wish to return goods that are not faulty, you must request this within 5 days of delivery. We may take goods back at our discretion if they are unopened, unused and in pristine condition, ready for re-sale. The goods will be subject to a handling and re-stocking fee of 15% of the purchase price or £20, whichever is greater, plus a collection charge of £6.95.

CONDITION OF GOODS
Returned goods must be adequately and safely packaged in the original packaging. This packaging should be pristine - unmarked and undamaged.
All accessories supplied with the product (cables, manuals and accessories) must be returned.

RETURN ADDRESS
Please attach the returns label to the outer box, where possible avoid using excessive amounts of brown tape and do not write on the manufacturer’s box.

For Uk customers, all returning products must be addressed to:
Returns Department
PC World Business
Waterfold Park
Rochdale Road
Bury
Lancashire
BL9 7BJ

For customers living in Ireland, all returning products must be addressed to:
PCWorld Business
Unit 11
Airside Retail Park
Swords
County Dublin
Ireland

CANCELLATION
You cannot cancel a submitted order, unless this is agreed in writing by our authorised representative.