Remote IT at your fingertips
The server and network are at the heart of your business, so it's essential that they operate effectively. Here's how our server and network maintenance service can help.
Whether you’re a small or medium-sized company, IT will be at the heart of your business. The two lynch pins of your IT infrastructure are the server and the network, and it’s essential that both systems are secure, function at all times and don’t cause bottlenecks.
The responsibility for security and IT often falls to someone who already has a full-time role and who is at best an IT ‘generalist’ rather than a specialist. There are two options available to any company in this position: either you recruit a specialist in-house or you outsource support to a third party.Recruiting a specialist however doesn’t really solve the problem, specialists still need to take time off and no single person could possibly hope to keep up with all the latest software and technologies, plus they’re also very expensiveOutsourcing is the ideal solution for 99 percent of companies where IT is a support mechanism rather than central to their business.Getting Remote IT Management (RITM) from PC World Business puts all the resources of a fully functional IT department at your disposal, including:
Ø Network management and support
Ø Software updates
Ø Server security
Ø Administration and diagnostics
What makes RITM so unique is that it’s professionally managed remotely, so you don’t ever have to worry about the service. The system constantly monitors your network performance via a broadband feed to PC World Business’ network operations centre providing RITM with detailed feedback of your network and the demands you place on it. With this knowledge, your system can be reconfigured remotely and in real time. In addition, RITM can also examine the configuration of each PC on your network and compare it to the needs of its user.
You can call the RITM team any time between 8am and 6pm, Monday to Friday and as often as you like. In addition, you also get a telephone helpdesk facility that gives PC users in your office direct access to a PC World Business engineer.Every call is usually answered within three rings and seventy percent of callers are up and running again within 15 minutes.
RITM is like a virtual Systems Manager that never sleeps or goes on holiday. For more details, call Rachel on 0844 871 2601 or email ritmsales@pcwb.com
Case study: Avery Emerson
Avery Emerson solicitors is an established law firm providing legal services to a wide range of clients, from large corporate organisations with breach of contract issues to individuals who wish to buy or sell their house.
The firm’s employees use a mixture of desktop and notebook computers with access using broadband and Voice over IP (VoIP) telecom systems.Their IT infrastructure and support is fundamental to their success but in the past their IT setup was lacking, Avery Emerson’s Suki Ahluwalia explains. “We were previously using an IT support company to manage our network but the arrangement wasn’t working.”Ahluwalia eventually selected the PC World Business Remote IT Management service (RITM). “RITM enables us to meet our objectives in servicing our clients. The added value of RITM is that they are only a phone call away and they have a team of experts who do actually care.”PC World Business provided an on-site engineer to install the network and ensure that any technical issues could be resolved immediately and at a fraction of the cost of a full-time IT professional.
This article originally appeared in the October 2007 edition of Expand.