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Remote IT Management

It’s too important to be left to just anyone.

Whether you’re a small, medium sized or multi-national business, IT is at the heart of every modern organisation. IT problems can reduce productivity, increase cost and decrease revenue. Many businesses lack the resources that they need to manage complex systems effectively and, even worse, to reinstate them when they fail.
In a busy, overstretched organisation, the responsibility often falls to someone who already has a full time role. You may even be that someone. Now there is a solution: Remote IT Management, from PC World Business.
Launched in 2001 by PC World Business, Remote IT Management - puts all the resources of a fully functional IT department at your disposal.

What makes Remote IT Management so different is that it’s professionally managed remotely, without you ever having to worry or even think about the service. The system constantly monitors your network performance via a broadband feed to PC World Business’ network operations centre. Remote IT Management is like a virtual systems manager that never sleeps and never takes a holiday.

Solving your everyday problems

Using our Remote IT Management service could save you and your company valuable time and money. Time that’s often wasted troubleshooting everyday problems like these:

Here are just a few of our clients who have benefited from our Remote IT Management service:

Complete peace of mind

It’s…about being able to sleep at night

Suddenly finding out that your business is without access to critical business information, accounting systems, customer data or network services are situations that simply don’t bear thinking about.

Yet for many businesses, the reality is such, that the big question isn’t so much ‘if’ the server is going to crash… but ‘when’. Is your anti-virus software up to the task? Could your firewall be more efficient? How can you stop a virus in its tracks?

And of course, there’s the security factor. The threat of sensitive information being copied, stolen or inadvertently released, for want of proper, professional IT management. It’s a small wonder sleepless nights often increase with the size and complexity of the network.

Reliability

It’s….about reliability and security

Network system failures rarely happen out of the blue. They’re usually as a result of smaller faults that, together, have put a critical strain on one area of the server. Having Remote IT Management in place to diagnose and act on such factors at an early stage, means the likelihood of them developing into a full-blown problem is virtually eliminated.

You’ll never even know it’s happened. Instead you will notice increased server reliability and a smoother running system.

Virus protection

The latest anti-virus definitions are configured and uploaded onto your network daily to prevent virus attacks. All incoming e-mails are scanned for viruses before being distributed to individual users. Not one of our Remote IT Management customers has ever had a virus affect their network following implementation of the system.

Security & confidentiality

In order to be able to remotely manage your network, our Remote IT Management team will require full access rights to it. The idea of such off-site network administration inevitably raises questions of security and confidentiality, but rest assured that you will have full knowledge of every ‘footprint’ we leave.

Your monthly report, logs and details all entries and actions made to your network, providing you with complete visibility - assuring your sensitive company information is never compromised.

Optimum network performance

It’s…about network performance & effectiveness with added support

It’s a fact that the majority of businesses never realise the full potential of their IT infrastructure. This ‘performance gap’ between what an IT system is capable of and what it actually delivers can exist for a variety of reasons:

These obstructions occur when your network isn’t configured for the needs of your business.

“Remote management of your network by Remote IT Management will deliver an immediate and dramatic upturn in the performance of your IT systems.”

By monitoring your network to identify any performance downturn and carrying out work in those areas that need attention, Remote IT Management generates detailed feedback of your network and the demands you place on it. Using this knowledge, your system can be reconfigured remotely, and in real time, as the priorities of your business change, for optimum performance.

In addition, Remote IT Management can also examine the configuration of each PC on your network and compare it to the needs of its user. Being intelligent IT management, it allows users to reinstall those applications quickly and easily if they’re needed for a more efficient network.

It’s….where you turn when every PC user turns to you

Shouldering the responsibility for the company’s IT system can be a lonely task. Especially when something goes wrong.

On the one hand, every call you make to your chosen computer engineer costs money. On the other, every minute of system downtime costs money too. The ‘R’ may stand for ‘Remote’, but the support you enjoy from Remote IT Management’s team is as close as it gets.

You can call them any time between 8.30am and 5.30pm during weekdays as often as you like. There’s no limit to the number of calls you make and no charge above and beyond your standard monthly contract payment.

Remote IT Management even provides all PC users in your office with a telephone helpdesk facility that gives them direct access to a PC World Business engineer.

Every call is usually answered within three rings and seventy per cent of callers are up and running again within fifteen minutes.

This article originally appeared in the RITM edition of Services.