"All your kit fixed, the next business day"

No matter what kit you've got, nor where you bought it from, our On-site Maintenance service will send round an engineer, to fix your hardware, within one business day of your call.

Desktops, notebooks and monitors - we can fix them all, even if they are long out of the standard manufacturer's warranty. Plus, as each maintenance agreement lasts a year you can call us as many times as you like.

As well as looking after your hardware we also provide FREE software advice to help you troubleshoot problems with your programmes or operating system from our telephone support line.

The service includes:

• On-site hardware repairs including parts and labour
• Guaranteed next business day fix*
• A loan machine if we take yours for repair
• Unlimited access to our Business Support Help Desk 9am - 8pm, Monday to Friday excluding Bank Holidays
• Troubleshooting software advice

* Next business day fix applies to mainland UK only on calls placed before 4pm.

 

What is included:

• Unlimited access to the Business Support Help Desk 8am - 8pm (Monday to Friday excluding Bank Holidays)
• Telephone diagnosis of the nature of the problem
• Guaranteed next business day fix *
• Operating System is re-loaded as part of the service (if media and license details are available)
• On-site hardware fix for the duration of the period of the contract including parts and labour
• Advice on a broad range of business software including the following:
  • Windows operating systems (including 3.1, 3.11, 95, 98, 2000, NT4 workstation and XP)
  • Microsoft Office
  • Microsoft Internet Explorer
  • Microsoft Publisher
  • Microsoft Outlook
  • Lotus Smartsuite & Organiser

What is excluded:

• Accidental or malicious damage
• Cover for normal wear and tear
• Consumable parts
• Cables
• Calls must relate to specific problems, general tuition on how to use different software is not included
• Telephone support for software problems relating to accounting software
• Configuration of user settings such as file shares, user accounts, views, wizards, printer drivers, etc.
• Servers or server operating systems
• Data backup or recovery
• Application recovery

Product Code	Description	Price ex VAT
OSHSDT01	1 year on-site hardware support for 1 existing desktop – incl up to 17” CRT mon	£79
OSHSDT05	1 year on-site hardware support for up to 5 existing desktops – incl up to 17” CRT mon	£369
OSHSDT10	1 year on-site hardware support for up to 10 existing desktops – incl up to 17” CRT mon	£709
OSHSDT15	1 year on-site hardware support for up to 15 existing desktops – incl up to 17” CRT mon	£999
OSHSDT20	1 year on-site hardware support for up to 20 existing desktops – incl up to 17” CRT mon	£1249
OSHSLT01	1 year on-site hardware support for 1 existing notebook	£119
OSHSLT05	1 year on-site hardware support for up to 5 existing notebooks	£579
OSHSLT10	1 year on-site hardware support for up to 10 existing notebooks	£1089
OSHSLT15	1 year on-site hardware support for up to 15 existing notebooks	£1539
OSHSLT20	1 year on-site hardware support for up to 20 existing notebooks	£1929
OSHSMT01	1 year on-site hardware support for 1 existing TFT or stand alone CRT monitor	£29
OSHSMT05	1 year on-site hardware support for up to 5 existing TFT or stand alone CRT monitors	£139
OSHSMT10	1 year on-site hardware support for up to 10 existing TFT or stand alone CRT monitors	£259
OSHSMT15	1 year on-site hardware support for up to 15 existing TFT or stand alone CRT monitors	£359
OSHSMT20	1 year on-site hardware support for up to 20 existing TFT or stand alone CRT monitors	£459