"All your kit fixed, the next business day"
No matter what kit you've got, nor where you bought it from, my On-site Maintenance service will send round an engineer, just like me to fix your hardware, within one business day of your call.
Desktops, notebooks and monitors I can fix them all, even if they are long out of the standard manufacturer's warranty. Plus, as each maintenance agreement lasts a year you can call on me as many times as you like.
As well as looking after your hardware I also provide FREE software advice to help you troubleshoot problems with your programmes or operating system from my telephone support line.
The service includes:
- On-site hardware repairs including parts and labour
- Guaranteed next business day fix*
- A loan machine if we take yours for repair
- Unlimited access to our Business Support Help Desk 9am - 8pm, Monday to Friday excluding Bank Holidays
- Troubleshooting software advice
* Next business day fix applies to mainland UK only on calls placed before 4pm.
What is included:
- Unlimited access to the Business Support Help Desk 8am - 8pm (Monday to Friday excluding Bank Holidays)
- Telephone diagnosis of the nature of the problem
- Guaranteed next business day fix *
- Operating System is re-loaded as part of the service (if media and license details are available)
- On-site hardware fix for the duration of the period of the contract including parts and labour
- Advice on a broad range of business software including
the following:
- Windows operating systems (including 3.1, 3.11, 95, 98, 2000, NT4 workstation and XP)
- Microsoft Office
- Microsoft Internet Explorer
- Microsoft Publisher
- Microsoft Outlook
- Lotus Smartsuite & Organiser
What is excluded:
- Accidental or malicious damage
- Cover for normal wear and tear
- Consumable parts
- Cables
- Calls must relate to specific problems, general tuition on how to use different software is not included
- Telephone support for software problems relating to accounting software
- Configuration of user settings such as file shares, user accounts, views, wizards, printer drivers, etc.
- Servers or server operating systemsT
- Data backup or recovery
- Application recovery
Product Code |
Description |
Price ex VAT |
|---|---|---|
| OSHSDT01 | 1 year on-site hardware support for 1 existing desktop – incl up to 17” CRT mon | £79 |
| OSHSDT05 | 1 year on-site hardware support for up to 5 existing desktops – incl up to 17” CRT mon | £369 |
| OSHSDT10 | 1 year on-site hardware support for up to 10 existing desktops – incl up to 17” CRT mon | £709 |
| OSHSDT15 | 1 year on-site hardware support for up to 15 existing desktops – incl up to 17” CRT mon | £999 |
| OSHSDT20 | 1 year on-site hardware support for up to 20 existing desktops – incl up to 17” CRT mon | £1249 |
| OSHSLT01 | 1 year on-site hardware support for 1 existing notebook | £119 |
| OSHSLT05 | 1 year on-site hardware support for up to 5 existing notebooks | £579 |
| OSHSLT10 | 1 year on-site hardware support for up to 10 existing notebooks | £1089 |
| OSHSLT15 | 1 year on-site hardware support for up to 15 existing notebooks | £1539 |
| OSHSLT20 | 1 year on-site hardware support for up to 20 existing notebooks | £1929 |
| OSHSMT01 | 1 year on-site hardware support for 1 existing TFT or stand alone CRT monitor | £29 |
| OSHSMT05 | 1 year on-site hardware support for up to 5 existing TFT or stand alone CRT monitors | £139 |
| OSHSMT10 | 1 year on-site hardware support for up to 10 existing TFT or stand alone CRT monitors | £259 |
| OSHSMT15 | 1 year on-site hardware support for up to 15 existing TFT or stand alone CRT monitors | £359 |
| OSHSMT20 | 1 year on-site hardware support for up to 20 existing TFT or stand alone CRT monitors | £459 |
