"Computer problems?
Tell them to call Colin"

People ask each other for help with their software all the time. It's the most common IT problem and one of the biggest time-wasters in your business.

All those people getting distracted from their work, just because someone doesn't know how to use their software properly. It's affecting your productivity now. But there is something you can do about it.

Tell them to call Colin. I'll sort them out in just a couple of ticks, whether it's problems installing new software or just another of those error messages that no one seems to understand.

The service includes:

• Unlimited telephone support - available 8am - 8pm, Monday to Friday excluding Bank Holidays
• Support through installation and configuration of new software
• Troubleshooting guidance

Software support covers a broad range of business software including:

• Windows operating systems (including 3.1, 3.11, 95, 98, 2000, NT4 workstation) and XP
• Microsoft Office
• Microsoft Internet Explorer
• Microsoft Publisher
• Microsoft Outlook
• Lotus Smartsuite
• Lotus Organiser

What is excluded:

• Apple computer operating systems
• An on-site engineer visit to resolve complex software issues (available at extra cost)
• Calls must relate to specific problems, general tuition on how to use different software is not included
• Support for SAGE and other accounting software
• Support for software not stocked in PC World stores

Product Code	Description	Price ex VAT
PSSFSU01	1 year PC software telephone support for 1 user	£35
PSSFSU05	1 year PC software telephone support for up to 5 users	£129
PSSFSU10	1 year PC software telephone support for up to 10 users	£249
PSSFSU15	1 year PC software telephone support for up to 15 users	£349
PSSFSU20	1 year PC software telephone support for up to 20 users	£429