PC World Business Terms and Conditions

Conditions of Sale

Services - Additional Conditions apply -see Conditions 26 to 33 below.

General

1. These Conditions of Sale are for business customers only.

2. We do business only under these Conditions of Sale, except for Catalist sales where separate conditions apply. The Catalist Conditions can be found on the website www.ogcbuyingsolutions.gov.uk

3. Goods are subject to availability and may vary from those advertised.
4. You must decide before ordering if the goods are suitable for your needs.
5. Please note that we reserve the right to cancel or refuse orders for items shown on our website with an incorrect price or with any other incorrect information. No contract is made with you until we have dispatched your order.

Prices and Payment

6. Our advertised prices do not include VAT and delivery. The price of the goods may be changed from the one advertised. Please confirm the price before you order.
7. We accept payment by bank transfer, cheque, credit or debit card. Credit card and debit card payments are taken at the point of customer order not on dispatch of goods.
8. Goods bought on credit must be paid for by 30 days from our invoice date. We may share customer credit history information with relevant credit agencies.
9. We remain owners of the goods you purchase until you have paid for all of them in full. We can retrieve and resell them if they are not paid for. This applies to all goods we supply to you and to any money owing in respect of any transaction with you.
10.Under the Late Payment of Commercial Debts Regulations 2002 we can exercise our statutory right to charge interest and an administration charge on all invoices overdue.

Delivery

11. We charge for all deliveries. We operate a standard next day delivery service for in stock items. Standard delivery is to suitable ground floor reception or stores areas. Please notify us in advance if you have any special delivery requirements – there will be an additional charge.
12. If the goods do not arrive or are incomplete, the wrong goods or are damaged when you open them, you must tell our Customer Services Department within 5 days of receipt or expected delivery – telephone 0844 871 2401.
13. After delivery you are responsible for protecting the goods against loss or damage.

Cancellation

14. You cannot cancel a submitted order after the goods have been dispatched, unless this is agreed in writing by our authorised representative.

Returns

15. All our goods are sold to you with the benefit of the manufacturer’s warranty. We will accept returns of faulty goods notified to us within 14 days of delivery, subject to the terms of the manufacturer’s warranty. Some manufacturers operate a day one return to manufacturer policy -our Customer Services Department will advise you on this.
16. If faulty goods are to be returned to us y ou must obtain an RMA (Returned Merchandise Authorisation) from our Customer Services department. The RMA will be valid for 28 days. We will arrange for collection of the Goods, which must be available for collection in their original packaging together with all accessories and manuals. We cannot accept unauthorised returns which do not have an RMA.
17. If you change your mind we may take goods back at our discretion if they are unopened, unused and in perfect condition. There will be a handling charge of 15% of the purchase price (or £20 whichever is greater) plus a collection charge of £6.95 for this service. Please contact our Customer Services department.
18. If you return goods please ensure that you have backed up your data. We will not be responsible for any data that is lost.
19. Please note we do not accept returns of special purchase items, consumables, opened software unless it is faulty or software licences.

Guarantee and Liability

20. You get the benefit of the manufacturer’s warranty in respect of all the goods we sell. Please note that we do not provide any warranties ourselves in respect of the goods and we exclude any warranties express or implied
by statute, common law or of any other kind. We are willing however to sell you an additional top-up warranty to supplement the manufacturer’s warranty.

21. We are resellers to business customers and as permitted under the Unfair Contract Terms Act 1977 we exclude liability for claims regarding the quality or fitness for purpose of goods or otherwise which consumers can make under the Sale of Goods Act 1979. We are liable for death or personal injury caused by our negligence. We do not accept any liability for indirect or consequential losses or loss of profits.

Clearance/2nd User Stock

22. A Clearance/2nd user product is deemed to be a product which is offered by the Company on any of its websites at a discounted price compared to its original cost where such products have been previously used or opened, have items missing or have damaged packaging. In addition, some have been repaired, Details of the status of such products are to be found on the relevant website. The Company makes no warranty in relation to the accuracy of the status of the relevant Clearance/2nd user product as set out in the description. Such products are sold on an‘as is’ basis with no warranty or guarantee given by the Company other than the remaining manufacturer’s warranty (if applicable).

Gifts

23. We sometimes offer promotional free gifts. Please let us know if you do not want to receive them.

Telephone Calls

24. We sometimes monitor or record telephone calls for training purposes.

Company Details

25. PC World Business is a trading division of DSG Retail Limited. Registered office: Maylands Avenue, Hemel Hempstead, Hertfordshire HP2 7TG. Registered number 504877. All trademarks acknowledged.

SERVICES – ADDITIONAL CONDITIONS

Customer Obligations

26.The Customer will:

allow reasonable access to the site and ensure the site is a safe environment
properly maintain the equipment and software and regularly back up data
provide all relevant information about it and notify PCWB of any changes to it affecting PCWB’s ability to deliver the Services
check and sign for all deliveries by PCWB of required equipment, keep the equipment safe and ensure its availability for the services to be carried out.

PCWB Obligations

27. PCWB:

will perform the services set out in the Description of Services with reasonable skill and care using appropriately qualified and trained and experienced engineers
will not copy, adapt or part with possession of any of the Customer’s confidential information.
does not warrant the services or any additional services will cause the equipment or software to operate without interruption or error
does not have any liability for any such interruption or error which is caused directly or indirectly by any equipment or services not supplied by PCWB.

Limitations on the Services

28.The services to be provided do not include services required due to:

failure by the Customer to properly maintain or operate the equipment or software
modification of the equipment or software by anyone other than PCWB
transportation or relocation of the equipment or software
any defect in the equipment or software
failure to allow PCWB proper access to the equipment or software

Such services if requested by the Customer will be treated as additional services for which additional charges will be payable in accordance with PCWB’s rates in force at that time.

Suspension and Termination

29. PCWB may suspend the provision of the services or terminate them immediately (without liability to the Customer) if any of the following events happen:

the Customer fails to make any payment due to PCWB by the time it is due
the Customer has given any false or misleading information to PCWB
the Customer is insolvent
the Customer’s use of the services is likely to cause the whole or part of the services to be interrupted, damaged, rendered less efficient or in any way impaired
the Customer is in material breach of this Agreement
if the primary cause of any problem which substantially impairs or prevents PCWB from performing the services is the failure or malfunction of any equipment, facilities or devices not supplied by PCWB
if the site, equipment or software is changed
if the cancellation provisions under any leasing arrangement entered into by the Customer are invoked by the relevant Leasing Company.

Limitation of Liability

30. PCWB’s liability to the Customer for death or personal injury caused by its own negligence or that of its employees, agents or sub-contractors is unlimited.
31. PCWB’s liability to the Customer in respect of damage to tangible property resulting from its negligence or that of its employees, agents or sub-contractors is up to a maximum of £1,000,000 in respect of any one event or series of connected events arising from its performance or non-performance of the services or additional services.
32. PCWB accepts no liability for consequential or indirect loss or damage, corruption of data, loss of profits, revenue, business or goodwill or anticipated savings.

Matters beyond PCWB’s Reasonable Control

33. PCWB will not be liable for any delay in performing or failure to perform the services or additional services if such delay or failure is caused by circumstances beyond PCWB’s reasonable control.

Version: July 2007